Enterprise Services Planning

Select the 1-day or 2-day class that is right for you, or take the entire series over 5 days.

Over the past 10 years, Kanban has driven significant gains in on-time delivery of professional services work. Organizations using Kanban have achieved results such as a 400% increase in delivery rate, and 50% to 90% drops in lead time

The time has come to manage portfolios, strategy, and daily activities in alignment with this improved delivery capability. Your business is an ecosystem of interdependent services, each of which can be improved. Your organization can reach a new level of coordination and agility to respond rapidly to changing market conditions.

The Enterprise Services Planning (ESP) management training program uses Kanban and a full range of complementary techniques to foster a more predictable and fit-for-purpose organization.

Master the highly challenging environment of professional services work by learning:

  • how to select work items,
  • when to schedule them,
  • in which order to sequence them,
  • when there is capacity to take on more work,
  • how to manage dependencies,
  • how to plan, track, and evaluate results
  • how and when to improve

The 5-day program is recommended for managers at all levels in order to create optimal coordination throughout the organization.

Structure of the Workshop

The Enterprise Services Planning program is a management system for professional services work, including technology businesses, that encourages improved service delivery and better customer satisfaction. It is ideally taken as a 5-day intensive immersion divided into three distinct modules. The modules can be taken individually or in combination.

Day 1 | Module 1
Enterprise Services

  • Seeing services through a Kanban Lens
  • Kanban systems and Upstream Kanban
  • Commitment and replenishment techniques and
  • Little’s Law and commitment points
  • Lead time and its variation
  • Risk review meetings

Day 2 | Module 2
Project & Capacity Planning

  • Demand analysis
  • Shaping demand
  • Using Little’s Law for capacity planning
  • Large projects forecasting
  • Labor Pool liquidity
  • Kanban system liquidity
  • Using metrics to measure liquidity

Day 3 | Module 3.1
Portfolio Management

Fitness for Purpose & Cost of Delay

  • Defining fitness for purpose and fitness criteria metrics
  • Classes of service and their alignment with fitness criteria
  • Definition and qualitative assessment of Cost of Delay
  • Market case study

Day 4 | Module 3.2
Portfolio Management

Scheduling, Sequencing, Risk & Strategic Alignment

  • Scheduling optimal start time and window of opportunity
  • Sequencing work within projects based on risk category
  • Risk profiling and hedging on project and portfolio level
  • Multi-dimensional risk profiling
  • Aligning strategy with capability

Day 5 | Module 3.3
Portfolio Management

Options, Dependencies & Portfolio Kanban

  • Understanding Real Options
  • Understanding and visualizing different types of dependencies between services
  • Portfolio Kanban Boards
  • Approaches to scaling Kanban across the organization
  • Conducting feedback loops – Standup meetings, Service Delivery and Operations Review


Module 1 requires no prior knowledge of Kanban. Experience using Kanban and training in a Lean Kanban University Foundation I & II kanban classes are recommended for modules 1 and 2. Module 3.1 & 3.2 require only informational level understanding of Kanban applied to professional services. For attendees lacking that knowledge, Module 1 includes a foundation level review of Kanban systems.

Please note that there is a class limit of 24 students. Also note that in order to make the course economically viable we need a minimum of 5 students. Please email sales@leankanban.com if you would like more information about the course or about registration.

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