Enterprise Services Planning

June 3 – 7, 2019

Bilbao, Spain

Trainer: Alexei Zheglov

Enterprise Services Planning (ESP) is a framework of tools that leaders of 21st Century knowledge-work enterprises can apply to their strategic and capacity planning. ESP is often described as the equivalent of MRP for a professional services business. Such businesses employ many educated professionals, who think for a living, perform largely invisible work, and deliver mostly intangible products and services to customers

Such businesses are increasingly exposed to VUCA – the conditions of Volatility, Uncertainty, Complexity and Ambiguity. It is often futile, under such conditions, to plan specific results, deliverables, and milestones. The VUCA reality quickly tosses such plans out the window. 

Does this sound like your enterprise? ESP can help! What you can do is plan the capacity of your services to sense, respond and deliver the right levels of service that meet the customers’ purpose. You can plan the mechanisms of feedback to keep your network of services balanced and capable to execute your strategy. You can plan to avoid risks your enterprise can’t take and to manage the risks it chooses to take. That’s what we mean by “planning.”

ESP complements the delivery capabilities generated by Kanban “from the middle” and agile approaches “from the bottom up,” and connects them “at the top” with the models and tools you need to manage on an enterprise level.

5-Day Expert Track Registration (Inclusive 21% VAT)

€ 5,445.00

If you or your employer have a permanent office in Spain, and you work in that permanent office, then VAT must be collected.

David J Anderson School of Management

Enterprise Services Planning - Bilbao, Spain (esp0619)

2-Day Executive Track Registration (Inclusive 21% VAT)

€ 4,972.50

David J Anderson School of Management

ESP Executive Track - Bilbao, Spain (esp0619)

3.5-Day Product Manager Track Registration (Inclusive 21% VAT)

€ 5,161.50

David J Anderson School of Management

ESP Product Manager Track - Bilbao, Spain (esp0619)

5-Day Expert Track Registration (Exclusive VAT)

€ 4,500.00

If your company is not resident in Spain or do not have a permanent establishment here (branches, offices etc), then VAT is not required. However, you must provide your tax number.  If you have any questions please check with your accountant or send us a note at info@leankanban.com.

David J Anderson School of Management

Enterprise Services Planning - Bilbao, Spain (esp0619)

2-Day Executive Track Registration (Exclusive VAT)

€ 2,250.00

David J Anderson School of Management

ESP Executive Track - Bilbao, Spain (esp0619)

3.5-Day Product Manager Track Registration (Exclusive VAT)

€ 3,150.00

David J Anderson School of Management

ESP Product Manager Track - Bilbao, Spain (esp0619)

Is Enterprise Services Planning the Right Training for Me?

  • Yes – if you are a leader/executive taking responsibility for your company’s strategic decisions
  • Yes – if you are a manager responsible for design, implementation and/or delivery of products and services to your company’s customers ­– you manage one service or a network of such services
  • Yes – if you are an improvement consultant or coach responsible for pragmatic actionable advice to such executives and managers

What Will I Learn from ESP Training?

Executive Track (Days 1 and 2)

  • Overview of strategy
  • Organizational risk
  • Fitness for purpose
  • Custom risk assessment frameworks
  • Alignment of strategy and capability
  • Survivability assessment

Attendee Feedback:

  • “Our strategy reviews are dominated by competitive analysis. Fit-for-Purpose gives us a strategic opportunity.”
  • “Love the risk assessment frameworks. We should implement them right away.”
  • “Strategy–capability alignment is very powerful. We now see what capabilities we need to invest in to do better in the business we’re in.”

Product Manager Track (Exit: middle of day 4)

Executive Track material plus:

  • Cost of delay
  • Real options
  • Demand shaping
  • Capacity allocation
  • Risk hedging
  • Portfolio Kanban

Attendee Feedback:

  • “I didn’t realize there are so many options for managing demand and risks.”
  • “Our ‘portfolio’ is just a large collection of projects and work-in-process. We can now turn it into a tool to help us decide which risks to take and how to manage those risks.”

Expert Track (Whole week)

Executive Track and Product Manager’s Track material plus:

  • Delivery and project forecasting
  • Liquidity and volatility
  • Scaling
  • Working with irrefutable demand
  • Managing dependencies
  • Dynamic capacity reservation systems

Attendee Feedback:

  • “Dependencies are a big problem in our large enterprise. Wishing they’d go away isn’t helpful. We’ve learned at least a dozen new options how to manage them better.”
  • “It was extremely helpful to learn about forecasting and dynamic reservation systems.”

Which Track Should I Take? 

What Prior Knowledge or Experience Is Required?

  • Executives: The Executive Track. No prior training needed. It usually helps if you’re accompanied by a trusted advisor/coach or one of your managers who has completed Kanban System Design (KMP I) training.
  • Product managers: The Product Manager Track. The additional day and a half will give you some practical tools and the right level of detail beyond the Executive Track. We’ll spare you some difficult “technical” topics back-loaded to Days 4 & 5. Attending together with a colleague-manager who has completed Kanban System Design (KMP-I) training may help.
  • Managers, consultants and coaches: The Expert Track. Completion of Kanban System Design (KMP-I) training and relevant experience is required. Completion of Kanban Management Professional (KMP-II) training is ideal.

Completion Certificates

Participants receive standard Lean Kanban University (LKU) certificates of class completion, as described below:



Executive Track

Modules I and II

Product Manager Track

Modules I–III

Expert Track

Modules I-–V


Course Agenda


The ESP training approach is not to impart large bodies of knowledge or complicated process solutions for you to implement. Instead, we bring in stories and exercises to give you many opportunities to reflect and discover options for what you could be managing differently and better in your enterprise. As with all the Lean Kanban curriculum, the ESP course was created in collaboration with leading experts and validated through numerous implementations around the world. As a result, you get pragmatic, actionable guidance that you can realize in your organization immediately, because of the low point of entry, i.e. does not require permission, a large budget or getting others to change.

Daily Schedule

Each day includes four intensive 90-minute sessions. With proper breaks between the “quarters” as well as the lunch breaks, it takes about eight hours to complete each day’s agenda. Here’s the approximate schedule:


Class session (Q1)




Class session (Q2)




Class session (Q3)




Class session (Q4)


The day-to-day agenda of the five days of Enterprise Services Planning training.


Introductions, Overview of strategy


Organizational risk categorization, corporate identity, fragility, resilience, robustness, antifragility, organizational dilemma


Fit-for-Purpose framework; core concepts


Fit-for-Purpose framework; managing for F4P, F4P cards and box scores, from insights to action, integrations


Custom risk assessment frameworks; visualizing risks, cost of delay, sequencing


Custom risk assessment frameworks; design your own


Alignment of strategy and capability


Strategy review and survivability assessment


Executive Track ends


Cost of delay in depth; market payoff functions, delay cost functions, probable cost of delay in starting, urgency, optimal start date and class of service guidance


Real options; using options to manage under conditions of uncertainty, implications of uncertainty and options on organizational design


Embedded options; complex sequencing, custom risk assessment frameworks in more depth, shaping demand with policy


Shaping demand with capacity allocation


Risk hedging, dynamic WIP constraints, prioritizing market segments


Portfolio Kanban


Product Manager Track ends


Mathematical properties of time in process, probabilistic forecasting of deliveries and projects


Labor pool liquidity, system liquidity


Volatility, turbulence, squeezes, Fit-for-Purpose case study, scaling, contrasting approaches to managing dependencies


Enabling capacity planning with Kanban cadences, options for dealing with irrefutable demand


Dependencies; summarizing various types of dependencies and various options for managing them (learned throughout the class)


Dynamic capacity reservation systems


Cancellation Policy – Please Note:

Substitutions are accepted at any time. Cancellations must be notified by email and refunds will be provided according to the following:

More than 10 days prior = 80% of course fee
5 to 10 days prior = 50% of course fee
Less than 5 days = no refund provided

Lean Kanban, Inc. reserves the right to postpone or cancel this event if there are insufficient registrations or if presenters are unable to attend due to illness. If necessary, you will be notified no later than 7 days prior to the event and all registration payments will be refunded promptly.  If circumstances require, presenters may be substituted for alternative qualified presenters with equivalent experience.

Please be advised that events can be subject to changes in date and/or venue due to acts out of our control such as bad weather, civil unrest, etc. It is recommended that you purchase changeable and refundable tickets. Lean Kanban, Inc. will not be responsible for incurred costs in the event that we need to make changes due to circumstances beyond our control.

For more information, please contact us at: Info@LeanKanban.com